Consumers & Patients

Consumers & Patients

EBOS touches the lives of millions of patients, pet parents and other  consumers who depend on us for excellence and superior performance, every day.

Trust is at the heart of what we do at EBOS, advancing opportunities to enrich the lives of all those we serve. To ensure our stakeholders have trust in us to  deliver products and services that meet and exceed their expectations, our focus is on continually enhancing the fundamentals of good quality, safety,  social responsibility and environmental protection.

 

Ethical Sourcing

The EBOS Supplier Code of Conduct and Ethical Sourcing Policy outlines our expectations for suppliers and we are continuing to embed the Group’s Ethical Sourcing Strategy across all business units using on-line tools, and staff training.

New in FY24

The Group published it’s Modern Slavery Statement in August 2023. Its 2024 statement will be released shortly.

In our pharmaceutical wholesale business, a significant proportion of suppliers have provided warranties of compliance with modern slavery laws through EBOS entity procurement portals.

Sustainable Packaging

The Sustainable Packaging Committee aims to minimise packaging waste and optimise the value of associated materials. Its scope encompasses packaging design, procurement, and manufacturing over which the Group has management control in Australia and New Zealand. This includes reducing single-use plastic throughout our ANZ supply chain.

Sustainable packaging performs its primary function with lower environmental impacts compared to conventional packaging. Packaging must be hygienic, durable, attractive and affordable to fulfil many essential functions for safe and convenient  storage, distribution, and consumption of essential products. However, we recognise our choice of design and materials gives rise to  complex lifecycle impacts contributing to climate and environmental changes among other considerations.

2024 APCO Annual Report

In FY24, four EBOS businesses submitted action plans and performance reports covering the calendar year January – December 2023 with the Australian Packaging Covenant Organisation (APCO) scoring as follows:

EBOS Reporting Entity Overall Performance Score
Masterpet Leading
Endeavour Consumer Health Advanced
Sentry Good Progress
LifeHealthcare Advanced
Masterpet’s Pet Care Manufacturing Facility

As an industry-leading supplier of premium pet food, our Masterpet division is always investigating new ways to help pets across New Zealand and Australia live happier and healthier lives.

We are now manufacturing our high-quality Black Hawk brand dog and cat kibble inhouse for the first time thanks to a new $80 million purpose-built pet care manufacturing facility in Parkes, NSW.

More than 45% of the high-quality ingredients are sourced within 200km of the facility, reducing transport miles.

We also have clearer oversight of the supply chain, meaning better products for our customers and better nourishment for their pets. Farmers and growers are producing oat crops which meet our stringent standards and specifications and we are proud of our commitment to regional communities.

All meat and salmon used at the facility is 100% Australian and we have an Australia first approach to all other ingredients, in another example of our commitment to use carefully selected and quality ingredients in our products.

All Black Hawk dog food is formulated to meet nutritional levels established by the Association of American Feed Control Officials (AAFCO).

Our Black Hawk Grain Free dog food contains a higher percentage of meat than many other brands and no fillers.

The Black Hawk vets and animal nutritionists create recipes with natural ingredients and added vitamins, minerals and amino acids for optimal animal health.

LifeHealthcare

Whether it’s a simple procedure, an emergency operation, or a complex joint or disc replacement, surgery can be daunting for patients, their families and their friends.

At LifeHealthcare, the quality of the surgical products we distribute is paramount to our success and patient recovery.

Patients can be assured that all LifeHealthcare products used in their surgery have been rigorously assessed as part of the quality management process.

This exacting process spans:

  • Onboarding of new suppliers
  • Annual evaluations and assessment of existing suppliers
  • Pre-market assessments leading to TGA/Medsafe registrations
  • Post-market surveillance and continual improvement opportunities, ensuring our products are of the highest quality possible.

LifeHealthcare has a portfolio of products in channels that include spine, orthopaedics, robotics, plastics and reconstructive surgery, and interventional neurovascular surgery.

Working with our global partners, our staff work closely with healthcare professionals to ensure the highest standards of patient care.

Software solutions: HPS ClinPod® mobile clinical pharmacy application

The proprietary ClinPod® system is a mobile clinical pharmacy application designed and developed by HPS for its network of Approved Pharmacies to coordinate, document and evaluate clinical activities in real-time at the point of delivery. This improves accuracy and efficiency, thereby reducing the likelihood of error and increasing the amount of time that clinical pharmacists have available to engage directly with patients and their caregivers.

ClinPod® facilitates timely communication of medication-related issues between patients, pharmacists, and other medical professionals.

Electronic medication discharge reports create total service oversight and transparency that is vitally important for ensuring patients experience a smooth transition from care in a hospital setting to their local community pharmacy.