Symbion is a national wholesaler of healthcare services and products with over 3500 pharmacy customers across Australia.
Its beginnings can be traced back 170 years, to when Francis Hardy Faulding opened his first pharmacy in Adelaide in 1845. Since this time, Symbion has grown to become an integral part of the Australian healthcare system and its sales turnover is over $2 billion.
The company has 12 warehouses located around Australia which coordinate daily deliveries and house 15,000 product lines from 550 manufacturing partners.
Dedicated to the long-term success of Australian pharmacy, Symbion also offers retail support to major groups and brands, and to independent pharmacies through the Pharmacy Choice® program. It further supports community pharmacies through its HealthSAVE banner – a cost effective solution for those looking for help to drive their retail business.
As a market-leading business, Symbion is committed to investing in the world’s best technologies, to increase efficiency for its customers and respond to the future demands of Australia’s healthcare landscape.
Its growth and success are guided by four core values:
- Our people are our advantage
- We value fresh thinking and new ideas
- Through partnerships with our customers we deliver great outcomes
- Strong supplier relationships are central to our success.
Symbion is a signatory to the Australian Government’s Community Service Obligation.
For more information visit www.symbion.com.au
Symbion joins EBOS. Together, Symbion and EBOS form the largest diversified Australasian marketer, wholesaler and distributor of healthcare, medical and pharmaceutical products.
Symbion acquires Lyppard Australia Pty Ltd, a leading national veterinary wholesaler.
Faulding is relaunched. A newly formed Symbion Consumer Products business – now with hundreds of directly sourced over-the-counter products – proudly relaunches its Faulding brand.
Symbion Pharmacy Services exceeds $3 billion in sales with one of the country’s largest networks of warehousing systems and services.
Zuellig Group takes control. With a strong history in pharmaceutical wholesaling and distribution, Hong Kong based Zuellig Group takes over Symbion.
The most comprehensive retail program for independent pharmacy, Pharmacy Choice®, is launched to market.
Symbion is born. Mayne Pharmacy Services demerges to become Mayne Pharma and Symbion Pharmacy Services.
Bought out by Mayne Group Ltd, Faulding changes its name to Mayne Pharmacy Services.
The Management INFOrmation System, known as Minfos®, is acquired, helping improve efficiency and profitability for Australian pharmacies.
Faulding Retail brings a state-based co-operative known as Chemmart® Pharmacy together, launching it as a national brand in the Australian market.
Faulding tips $1 billion in sales on its 148th anniversary.
Faulding becomes a truly national company, with operations opening up in Tasmania and the Northern Territory.
Strength through division. The Faulding Division, Service Wholesaling Division and Specialist Division are established to improve the brand's offering to customers.
Following the Annual General Meeting, Sir Donald Bradman becomes the second outsider to take a seat on the Board.
F H Faulding & Co Limited becomes a public company, with shares quickly rising in value.
Bound for Melbourne. Faulding begins operations in Exhibition Street, eventually adding wholesale activities.
Heading north. Guided by its Sydney office, Faulding opens a branch warehouse in Brisbane.
Determined to expand, Faulding sets up a distribution point for its products in Sydney.
Conquering the west. Faulding engages Walter Wesley Garner to oversee the Western Australian operations and establish the first warehouse.
Francis Hardy Faulding dies, aged 52, at his suburban Glen Osmond home in Adelaide.
F H Faulding is established. Francis Hardy Faulding opens his first pharmacy at 5 Rundle Street, Adelaide.
EBOS Healthcare has been a major part of the fabric of Australasia’s healthcare system since 1922, supplying clinicians and their patients with outstanding products. At every point a person interacts with the healthcare system, EBOS Healthcare is there.
The business offers a personalised customer service experience, excellent logistics and distribution capability to get products to the customer in record time and the ability to source the best products from around the world.
Its product range spans from daily medical consumables and innovative surgical solutions to established medical and healthcare equipment, which are supported by dedicated service solutions to meet the needs of EBOS Healthcare customers.
With 20,000 active products, more than 1,000 global suppliers and offices in seven locations across Australasia, the business is well placed to meet the ever changing needs of the healthcare sector.
For more information on EBOS Healthcare New Zealand visit www.ebosonline.co.nz
For more information on EBOS Healthcare Australia visit www.ebosonline.com.au
For more information on Vital Medical Supplies visit www.vitalmed.com.au
Masterpet is Australasia’s leading pet care marketer and distributor of some of the most trusted brands in pet care. Its products span from premium food for dogs and cats, through to the latest in fish tanks and most things in between.
Masterpet brands are sold through veterinarians, pet shops and grocery stores in Australia and New Zealand and throughout South-East Asia, serviced by offices and warehouses in Australia and New Zealand.
For more information visit www.masterpet.com.au
Endeavour Consumer Health is a trans-Tasman business dedicated to providing its retail partners and their customers with affordable, high-quality health and personal care products.
The business was formed in 2014 from the amalgamation of Symbion Consumer Products in Australia and the consumer division of EBOS Healthcare in New Zealand and Australia.
Endeavour Consumer Health is responsible for marketing and selling respected Australian brands including Chemmart® and Pharmacy Choice®, Faulding® and Allersearch®. In New Zealand, Endeavour Consumer Health owns market-leading brands Red Seal and Anti-Flamme and represents several international brands including Ansell, Philips AVENT, Deep Heat® and BioCeuticals®.
For more information visit www.endeavourconsumer.com
For more than 20 years Onelink has partnered with public and private hospitals, delivering continuous value through its world-class healthcare supply chain solutions.
To deliver these high performing supply chain solutions to the hospital supply dock and beyond, Onelink utilises the best technology, systems and people. With the supply chain taken care of, healthcare professionals can better focus on patient care.
Onelink’s customer focussed solution consolidates thousands of medical and pharmaceutical suppliers and products into a single, electronically enabled pipeline. Whether it’s delivering large scale replenishment orders into a hospital theatre store, pharmacy or ward - or supplying medical consumables to an individual patient in the community – Onelink’s systems enhance the quality and reliability of the service whilst reducing the cost to serve.
In New Zealand, with operations throughout the country, Onelink is the only national provider focused entirely on the hospital and health sector supply chain.
Onelink Australia’s leading edge facility in Western Sydney opened in 2015, providing warehousing and distribution services for NSW Health and delivering medical supplies to hospitals and health services across the state.
Delivering healthcare in the future will require ongoing innovation, collaboration, investment and commitment, from all aspects of the health continuum. Onelink is dedicated to evolving health supply chains to deliver the dependability, quality and value required to meet those challenges.
For more information visit:
Since its beginnings as H.F. Stevens in Christchurch in 1886, ProPharma has been a leading specialist in health logistics and a valuable contributor to the healthcare industry.
Today, ProPharma is the largest and only national pharmaceutical and over-the-counter medicine wholesaler in New Zealand, with nine branch warehouses strategically located across the country. It provides support and service to pharmacies, hospitals and medical clinics, ensuring products are always available when they’re needed, no matter where that may be.
ProPharma’s drive for efficiency is backed up by sophisticated IT and logistics systems to ensure predictable and consistent delivery, renowned customer service and the “Can do, Will do” attitude of the ProPharma team.
ProPharma – supporting New Zealand healthcare, every day, every way.
For more information visit www.propharma.co.nz
Healthcare Logistics (HCL) has operated within the New Zealand healthcare market for more than 20 years as a 3PL and 4PL healthcare distribution provider.
With a proven track record of providing practical solutions, HCL offers a wide menu of services depending on the specific needs of the individual healthcare company, including distribution, warehousing, clinical trial management, product registration and more.
HCL bases all its business processes and systems around being quality driven and, in support of this, continually invests technology to strengthen its supply chain efficiencies.
Being a service provider, HCL is aware that its true point of difference lies in its people and a ‘Can do, Will do’ mentality. Its dedicated team is focussed on going the extra mile to meet and exceed healthcare companies expectations.
Symbion Hospital Services is a specialist wholesaler and distributor to more than 300 Australian public and private hospitals, day surgeries, government and non-profit health agencies.
With over 12,000 products in its range, Symbion Hospital Services delivers vital products in full and on time, using the industry’s most user-friendly ordering and inventory management system.
Symbion Hospital Services acts as a key link between pharmaceutical manufacturers and the demands of the hospital market. Its powerful online business tools track orders and facilitate the receipt of products quickly and easily – streamlining operations for manufacturers and hospitals.
Symbion Hospital Services is an innovative hospital supply-chain provider and a trusted, quality-assured distributor and logistics partner to the Australian primary healthcare industry.
For more information, click here.
Clinect is an Australian based pharmaceutical company which supplies a range of products and devices in Australia and New Zealand. We focus on supporting unique products in hospital and pharmacy via strategic partnering and product acquisition, ensuring ongoing access for patients.
Clinect is committed to supplying clinically essential products in the Australia and New Zealand markets by providing a unique offering within the region.
Focusing on the advancement of niche treatments, we specialise in products that require special attention and knowledge.
For more information visit www.clinect.com.au
Lyppard is Australia’s leading veterinary wholesaler, supporting veterinarians as they care for companion animals, production animals and the elite athletes of the equine world.
With warehouse facilities strategically located in six locations across Australia, Lyppard ensures the highest service levels to veterinarians around the country. Its team understands the veterinary profession and is focussed on meeting the demands of the industry, providing veterinarians with quality products at affordable prices as well as professional, reliable and friendly service.
For more information visit www.lyppard.com.au
DoseAid is committed to providing pharmacies and their customers with simple, safe and convenient medication management solutions.
By outsourcing their Dose Administration Aids (DAAs) to DoseAid, pharmacies can tap into a fast-growing market for medication compliance products and services while saving valuable time and labour expenses.
DoseAid’s award-winning, transportable sachets, which help customers take the right medicines at the right time, are packed at DoseAid’s TGA licensed facility. DoseAid uses cutting-edge packing and checking technology to ensure the highest standards of accuracy.
With DoseAid, pharmacies can help their customers while helping their business.
For more information visit www.doseaid.com.au
Animates is a specialty pet retail brand with stores throughout New Zealand, trading in Australia under parent brand Petbarn. Masterpet has a 50% share in Animates NZ, which offers a platform for extending the reach of Masterpet’s brands.
From the opening of its first store in Christchurch in 1996, the Animates dream of creating a ‘true pet superstore’ has thrived. Animates is a one-stop-shop for pet lovers, offering high quality food, flea treatments, fun and educational toys, kennels, hutches, cages and tanks, dog and cat grooming products, pet health supplements, as well as pet shampoos and conditioners – all underpinned by good advice in-store.
For more information visit www.animates.co.nz
Minfos provides pharmacy management software and full-service support to approximately 1000 pharmacies across Australia.
Our dispense, point-of-sale and retail management functions – all of which share one extensive database – ensure unmatched business visibility and reporting in a single, easy-to-use software package.
Community pharmacies have seen major changes in recent years and there are still many more to come. At Minfos, we're passionate about helping pharmacies achieve the perfect balance between ethical and retail, which is what they will need to prosper in the years ahead.
Most of all, we're always there for our pharmacies.
For more information, visit www.minfos.com.au
Founded in 1923, Red Seal is a leading New Zealand natural health products business, and today is a part of Endeavour Consumer Health.
The company is best known for its comprehensive range of vitamins, minerals and supplements, herbal teas, non-fluoride toothpastes and functional foods including molasses and manuka honey.
Red Seal uses scientific research & development together with naturopathic knowledge to provide their customers with the products they can rely on for quality and performance.
Red Seal proudly adheres to a brand ethos of best quality products at best possible prices – making good health affordable and accessible to help consumers live their best life.
For more information visit www.redseal.co.nz.
Symbion Contract Logistics is the most efficient and extensive distribution system for manufacturers in the Australian pharmaceutical industry.
Symbion Contract Logistics is focused purely on the healthcare market and employs the knowledge and experience gained from a long history of inventory management, warehousing and distribution of healthcare products.
Operating from dedicated facilities in Western Sydney, Symbion Contract Logistics has a competitive edge thanks to its responsiveness, comprehensive quality systems and extensive reporting options. Not to mention its array of key services, including centralised warehousing, full order processing, pick, pack and dispatch, pre-wholesale services and more.
Symbion Contract Logistics has earned a strong reputation for excellence and has a proven track record of delivering successful outcomes.
In November 2016, Terry White and Chemmart combined to form ‘TerryWhite Chemmart’ – the largest pharmacy network in the country.
TerryWhite Chemmart has a clear vision to become Australia’s favourite pharmacy by offering:
- A Stronger Health Focus
- A Greater Share of Voice
- Increased Scale and Capabilities
- Combined Expertise and Support
At TerryWhite Chemmart, your customer’s health is in good hands…and so is your business.
For more information visit www.twcdifference.com.au
VitaPet is Masterpet’s signature grocery brand. The clear leader in the New Zealand market and one of Australia’s fastest rising supermarket brands, Vitapet is a brand dedicated to making it easy for pet owners to do what’s best for their pets.
VitaPet’s promise is that responsible, high quality pet care doesn’t need to be complicated or expensive and today, with over 500 products in its range across New Zealand and Australia, VitaPet continues to contribute significantly to the health and wellbeing of pets in both countries.
For more information visit www.vitapet.com
Pharmacy Choice® is a five step integrated retail program for independent pharmacies, which allows pharmacy owners to participate at a level that suits their changing business needs.
It helps pharmacists take the next step in pharmacy retailing, delivering added value to their business and driving increases in profitability.
Pharmacy Choice® is the largest and most comprehensive independent member program on the market, with dedicated merchandise, marketing and operations teams and more than 45 committed field staff across Australia.
With over 800 members, a proven track record and backed by Australia’s premier wholesaler, Symbion, Pharmacy Choice® really is the leading program of its type in Australia.
Everything we do is about building healthier pharmacies.
For more information visit www.pharmacychoice.com.au
healthSAVE is a cost-effective community pharmacy banner, which helps members drive their retail businesses.
The rapidly expanding banner group, which has over 46 stores nationally, offers members a comprehensive solution which enables them to retain a community health service focus while responding to the ever-changing retail pharmacy market.
healthSAVE delivers outstanding service and value, equipping its pharmacies with the tools they need to provide customers with ‘Quality care for less’.
The brand’s offering includes:
- Complete branding and signage solutions
- Group buying power and access to over 6000 lines from 100 suppliers, private label products and generic medicines
- Marketing and promotions, including point of sale and 11 catalogues per year
- Comprehensive ticketing program
- Individual store layouts and planograms to increase space in professional categories
- LoyaltyOne membership
- Reporting, StoreIQ and store performance benchmarking
For more information visit www.healthsave.com.au
Symbion Clinical Trials is a leading provider of clinical trial logistics in Australia.
Its strategy is two-fold: Our people and our systems work together to assure our success.
The Symbion Clinical Trials team leverages deep market knowledge and supplier relationships to identify the right solutions for customers. Their experience is backed by systems and procedures which are second to none, enabling the development and management of all aspects of the clinical trial process.
Safety and quality are paramount, and Symbion Clinical Trials maintains strict adherence to regulatory framework. Its objective is to deliver trials with precision and efficiency, while minimising the risks for its customers.
Services include material distribution, supply, return and destruction, and relabelling and repackaging.
For more information visit www.symbionclinical.com
Black Hawk is a rising star in the super premium pet food market and one of Masterpet’s most successful brands. Born from the passion of breeders and developed to become one of Australia’s most trusted names in pet food, Black Hawk is about real food and superior pet health through its simple approach of ‘ingredients that matter’. Its commitment to a carefully selected range of ingredients has quickly made it the most affordable premium choice in food for pet owners.
Australian made, Black Hawk continues to enjoy growth within the specialty retail market with an enviable reputation for delivering optimum pet conditioning – measured through such vital aspects as improved skin conditions, mobility and digestion.
For more information visit www.blackhawkpetcare.com.au
Pharmacy Wholesalers Russells, also known as PWR, is a standalone wholesaler which services 150 loyal pharmacy customers in the upper half of the North Island, New Zealand.
The PWR team prides itself on its high service standards, efficiency and reputation in the New Zealand wholesale market. The only wholesaler in the country to operate a dedicated courier service for pharmacies in Auckland, its customers enjoy unparalleled delivery service standards.
PWR also assists its customers with managing changes in the pharmacy industry, provides them with regular industry updates and offers a free brokerage service.
Located in West Auckland, PWR has been supporting pharmacies for more than 50 years.
For more information visit www.pwr.co.nz
Intellipharm is the peak pharmacy industry supplier for data, loyalty and business intelligence. With more than 15 years’ experience in loyalty, generics and compliance reporting, business intelligence and store software services, Intellipharm is the trusted data solution provider in Australian pharmacy.
Intellipharm customers – including pharmaceutical manufacturers, suppliers, brands, groups, wholesalers, individual stores and sales representatives – have come to expect constant innovation and the delivery of fast, accurate and powerful information on demand.
Using web and mobile based systems, Intellipharm transforms data into powerful and customised insights that can be easily actioned by individuals to improve the profitability of their businesses.
For more information visit www.intellipharm.com.au
In 2014 EBOS Group attained a 25% share of the Good Price Pharmacy Warehouse (GPPW) brand.
GPPW is a successful discount format brand in the Australian pharmacy market.
The GPPW “Healthy Savings Everyday” and “Lowest Price Guarantee” give customers peace of mind that they are getting the best value for their money.
GPPW has been, and will continue to be, one of the fastest growing pharmacy brands in Australia. It is constantly evolving to find better ways of delivering health products and services to its customers.
GPPW stores are located in Queensland, Victoria, New South Wales, Tasmania, South Australia and Western Australia.
For more information visit www.goodpricepharmacy.com.au
With three separate business divisions, ZEST offers a diverse range of solutions to the healthcare market in Australia. These include ZEST Healthcare Communications, which produces educational materials, web sites, disease awareness and professional development programs, ZEST Health Strategies, which works to align public policy and strategy with patient needs and healthcare services, and ZEST Patient Support, which works to inform, reassure and support patients.
Each business is made up of professionals unmatched in the market, working to best-practice principles to deliver outstanding results.
For more information visit www.zest.com.au
In 1975, HPS Pharmacies was founded by a sole pharmacist who began by servicing a small 28-bed nursing home in South Australia. Today, HPS is Australia’s largest provider of outsourced pharmacy services to hospitals.
HPS has long-term relationships and contracts with a number of key private hospital groups, state government departments, correctional facilities, oncology, and fertility clinics.
HPS offers tailored and responsive health solutions that contribute to the delivery of individualised patient care.
Innovation is a guiding principle for HPS in improving patient outcomes and maximising cost efficiencies for clients. HPS provide innovative solutions to daily operational challenges so that clients can:
- increase medication safety;
- deliver productivity through cost savings;
- improve the efficacy in taking medications; and
- deliver value through the quality use of medicines.